Privacy Policy | Candy96 Casino

Information we may collect

When you create or use a Candy96 Casino account, we may collect information that identifies you or relates to your use of the website. The information collected depends on the services you use, the checks required, the payment methods selected and the choices you make. We aim to collect information that is reasonably relevant to operating an online casino service, protecting accounts and meeting our legal and security responsibilities.

Account and contact details

This may include your name, date of birth, residential or contact details, login information, account preferences and other details provided during registration or when you update your account. We may also record responsible gambling settings, communications preferences, support conversations, complaints and other information needed to administer your relationship with the website.

Identity and verification documents

We may request documents or information to confirm your identity, age, location and account ownership. This can include identity documents, proof of address or other information used for verification. Verification records may be handled to meet eligibility requirements, protect accounts, prevent fraud, support financial crime checks and ensure that the person using an account is authorised to do so.

Payment and transaction records

We may record deposits, withdrawals, wagers, wins, losses, account balances, payment requests and other transaction details. Depending on the payment method, we may receive limited information from payment providers. We do not necessarily receive or store every detail held by your bank or payment service. Those providers may handle information under their own privacy policies and terms.

Device, technical and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session details and security events. We may also record login attempts, game activity, website interactions, error reports and information about service performance.

Cookies and similar technologies

Candy96 Casino may use cookies and similar technologies to keep the website operating, remember preferences, support account security, understand website use and improve performance. Some cookies may support analytics or marketing where permitted. You can manage, block or remove cookies through your browser settings. Disabling certain cookies may affect account access, website features or the way services operate.

How and why we use information

Personal information may be used where it is necessary to provide the service, protect players and the website, comply with an obligation, respond to your choices or support a legitimate operational purpose. We seek to use information in a fair and reasonable way and only for purposes connected with the services we provide.

Creating, maintaining and administering your account.
Providing games, website functions, player support and service communications.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age, location and account ownership.
Conducting security, anti-fraud, financial crime and risk checks.
Detecting suspicious, unauthorised or prohibited activity.
Protecting the website, payment processes, players and other users from misuse.
Meeting legal, gambling, record-keeping and responsible gambling obligations.
Responding to questions, complaints, disputes, technical issues and data requests.
Monitoring website performance and improving content, systems and user experience.
Sending marketing or promotional communications where you have consented or where otherwise permitted.

Information may be combined with information from service providers or other lawful sources to verify details, protect accounts and manage risks. Automated tools may assist with security, fraud prevention, identity checks or service personalisation. Where appropriate, further review may be available for decisions that materially affect your account.

Marketing communications

You can choose whether to receive certain marketing communications. Promotional messages may include an unsubscribe option, and you may also contact us to withdraw your consent. Stopping marketing messages will not necessarily stop essential service communications about your account, transactions, security, verification, responsible gambling or important changes to the website and its terms.

Responsible gambling and account safety

Information about account activity, settings and communications may be used to support safer gambling processes, identify unusual patterns and respond to requests for help. It may also be used to apply account security measures, investigate suspected misuse and protect the integrity of the service.

Sharing, security and retention

We may share relevant information with service providers that help operate the website and deliver related services. These providers may support hosting, technology, identity verification, payment processing, customer support, analytics, communications, security and fraud prevention. They should handle information only for authorised purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to protect players, investigate suspected fraud or unlawful activity, enforce website rules, respond to a valid legal request or comply with applicable privacy, gambling, financial or other obligations. Information may be transferred to or accessed by providers in other countries where needed to operate the service. Reasonable steps should be taken to support appropriate handling and protection.

Security measures

Security measures may include access controls, authentication processes, protected transmission, monitoring, system testing and controls for staff and suppliers. These measures are intended to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. However, no website, device or online transmission can be guaranteed to be completely secure. You should keep passwords and account credentials confidential, use a secure device and contact support promptly if you suspect unauthorised access.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling, auditing, service improvement and responding to requests. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical and legal limitations.

Third-party websites and services

The website may contain links to third-party websites, payment services or other platforms. Those services may collect and use information under their own privacy policies. Candy96 Casino is not responsible for the privacy practices, security or content of third-party services, so you should review their terms before providing personal information.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion where the information is no longer required or where deletion is otherwise available, and withdrawing consent to marketing communications.

To exercise your data rights, ask a privacy question or request help with your information, contact support@candy96casino-online.top. Please provide enough detail for us to understand your request and identify the relevant account. We may need to take reasonable steps to verify your identity before providing information or making changes. This helps protect your account and prevents another person from accessing your data.

Types of request

For access, tell us which information, account records or activity you want to review.
For correction, identify the information that is inaccurate or incomplete and provide the correct details where appropriate.
For deletion, explain which information you want removed and why you are making the request.
To withdraw consent to marketing, state that you no longer wish to receive promotional communications and include relevant account details.
For another privacy concern, describe the issue and the outcome you are seeking.

A request may not always be completed immediately or in full. Information may need to be retained for legal, security, fraud prevention, dispute resolution or record-keeping reasons. We may also need to retain a limited record of your request and our response. If a request cannot be granted, we will aim to explain the applicable reason clearly.

Keeping your information accurate

You should keep your account details accurate and up to date. You may be able to update some information through your account settings. If information cannot be changed online, contact support@candy96casino-online.top and explain what needs to be updated. We may request verification before changing important account or identity details.

Policy updates

This Privacy Policy may be updated when our services, systems, legal responsibilities or privacy practices change. The updated version will be made available on the website. You should review this page from time to time so you remain aware of how information may be handled. Continued use of the website after an update may indicate acceptance of the revised Policy, to the extent permitted by law.