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Responsible Gaming
Gamble for entertainment
Casino games are based on chance. Outcomes are random, and no strategy can guarantee a win. Previous results do not determine future results, and a run of losses does not make a win more likely. Treat every wager as entertainment spending and only play with money you can afford to lose.
Before you start, decide how much time and money you are comfortable spending. Consider these amounts a cost of entertainment, similar to spending on other leisure activities. Do not use money set aside for rent, bills, food, loan repayments, savings or other essential expenses. Avoid gambling with borrowed money, credit that you cannot repay or funds intended for someone else.
Practical ways to stay in control
- Set a budget before playing and do not exceed it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from everyday spending where possible.
- Never chase losses by increasing stakes or continuing for longer than planned.
- Do not gamble when you are upset, tired, stressed or under the influence of alcohol or drugs.
- Remember that bonuses, promotions and offers may have terms and conditions; read them carefully before taking part.
- Do not rely on gambling to improve your financial position or change your mood.
- Keep your account information private and do not allow other people to use your account.
A win is not a reason to increase your spending, and a loss is not a reason to try to recover money immediately. Taking a break can help you make decisions calmly. If you find it difficult to follow the limits you set, consider using account controls or taking a longer break from gambling.
Recognise the warning signs
Gambling harm can develop gradually, and different people may experience different signs. Paying attention to changes in your behaviour, finances and relationships can help you act before the situation becomes more serious. You may wish to speak with someone you trust if you notice that gambling is becoming a regular source of concern.
- Spending more time or money gambling than you intended.
- Trying to win back money after losing, or feeling pressure to recover losses.
- Hiding gambling activity, deposits, losses or account statements from others.
- Borrowing money, selling belongings or missing payments to fund gambling.
- Feeling restless, irritable or anxious when you try to stop or cut back.
- Thinking about gambling during work, study, family time or other important activities.
- Neglecting sleep, health, responsibilities or relationships because of gambling.
- Gambling to escape sadness, stress, loneliness or other difficult feelings.
- Arguing with family, friends or colleagues about gambling.
- Feeling shame, guilt, hopelessness or loss of control after playing.
One warning sign does not define your situation, but it is worth taking seriously. If several signs apply to you, stop gambling and seek independent assistance. You do not need to wait for a crisis before asking for help.
Account tools and taking a break
Account management tools can support safer gambling decisions. Depending on the features available to you, these may include deposit limits, wagering or spending limits, session reminders, reality checks, temporary breaks and account closure. Limits are most effective when selected before gambling begins and should be set at an amount that remains affordable even if it is fully lost.
If you want to reduce or stop your gambling, use the relevant account settings or contact the available customer support channel through the website. A temporary break may be useful when you need time away from gambling. If you believe you need to stop completely, request account closure or self-exclusion rather than relying only on willpower.
When requesting a break or exclusion
- Choose the break or exclusion option that matches your needs.
- Do not create another account or use another person's account during the selected period.
- Remove saved payment details and avoid keeping gambling funds readily available.
- Tell a trusted person about your decision so they can support you.
- Consider contacting an independent gambling support service for confidential guidance.
- If gambling feels urgent or difficult to control, stop immediately and seek help rather than waiting for a limit to take effect.
A break from gambling should be treated seriously. Returning after a break does not mean that previous concerns have disappeared. Review your reasons for taking the break and consider whether continuing to gamble is appropriate for you. Candy96 Casino may apply account or access measures in line with its applicable policies and legal obligations.
Support in Australia
Free and confidential help is available in Australia for people affected by gambling, as well as family members, friends and other people who are concerned. Support services can help you understand your options, manage urges, address financial concerns and plan practical next steps. You can seek assistance even if you are unsure whether your gambling is a problem.
To find current Australian gambling support, visit the official Gambling Help Online service or contact a recognised gambling counselling service in your state or territory. These services may offer online information, counselling and referral options. You can also speak with your GP or another qualified health professional about the effect gambling is having on your wellbeing.
If gambling has contributed to immediate danger, severe distress, threats, self-harm thoughts or another emergency, contact emergency services in Australia or attend the nearest hospital. If you are worried about someone else, encourage them to seek professional support and avoid lending money for gambling.
Our commitment
Candy96 Casino aims to provide clear responsible gaming information and encourage informed play. We may take steps to protect players where concerns are identified, subject to applicable requirements and our procedures. Responsible gaming is a shared responsibility: we provide information and tools, while you decide whether, when and how much to play.
If you have concerns about your gambling, act now. Set a limit, take a break, close your account or contact an independent support service. Asking for help is a practical step towards protecting your finances, relationships and wellbeing.
